Day by day, we are committed to offering you a diverse range of products crafted with unique materials to celebrate life's moments, share personal stories, or gift your loved ones. Additionally, we have diligently trained our staff and collaborated with strategic partners to ensure a professional yet highly personalized customer experience.
If you find yourself unsatisfied with your order for any reason, please don't hesitate to reach out to us. We will address your concerns on an individual basis to ensure your satisfaction.
To contact our support team, please click HERE within 30 days of receiving your product. The more information you provide about the issue, the better equipped we will be to resolve it swiftly. To expedite your request, kindly include the following details:
- Name on the Order
- Order Number
- Detailed description of the problem
- Photos illustrating the issue
- Preference for replacement or refund
Please note that we are not liable for customer errors such as spelling or grammatical mistakes, quality issues with original images, or ordering errors. We encourage you to carefully review your orders before finalizing them.
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